These are some of the usual asked questions from our customers.
Q: How long is your turn-around time for repairs?
A: We do a 24-hour for most of our repairs, unless we run out of parts for it - which is typically rare.
Q: What do I need to ship to you?
A: What we need inside the box:
Broken Camera (if applicable)
Pre-printed Return Shipping Label (FedEx and UPS only. No USPS stamps please!)
We don't want:
No SD cards
Q: What modes of payment do you accept?
A: We only accept Paypal for now.
Q: Who pays for shipping?
A: The customer (you) will be paying for shipping back and forth. We request you to please include a "pre-printed & pre-paid return label for the package.
Q: Can I backout from a repair?
A: Yes. We do not charge for diagnosis, and if you think the cost of repair is not worth it, we will ship the drone back to you at No Charge.
Q: Is there warranty for repair?
A: Yes. There is a 30-day warranty for repairs so long as there is no crash and/or signs of negligence on the drone.
Have a question? Ask us.
Drone Repair Expert is a group of drone repair experts that has been in the drone-fixing business for more than 10 years. We have started out as RC plane hobbyists. Drones came out a few years back and our whole team became fascinated with the technology, that we included to make a career out of building and fixing them. Since then, drones have become very popular with a wide variety of applications from photography, to hunting, to inspection.